Terms of Service

1. What's in these terms?

These terms tell you the rules for using our website at https://segmentstream.ai/ (our site), applying for access to our services, and participating in any Research Preview that we make available through the site.

Our site is operated by SegmentStream Ltd ("we", "us", or "our"). We are registered in England and Wales under company number 11472676 and have our registered office at 86-90 Paul Street, London, EC2A 4NE, United Kingdom. Our VAT number is 336 244 804.

To contact us, please email [email protected].

2. By using our site you accept these terms

By using our site, you confirm that you accept these terms of use and agree to comply with them.

If you do not agree to these terms, you must not use our site.

We recommend that you print or save a copy of these terms for future reference.

3. There are other terms that may apply to you

These terms refer to the following additional terms, which also apply to your use of our site and, where relevant, our services:

• Privacy Policy https://segmentstream.ai/privacy
• Cookie Policy https://segmentstream.ai/cookies
• Data Processing Agreement https://segmentstream.ai/dpa

Where you access or use the Platform or Services under these terms, the Data Processing Agreement is incorporated by reference and forms part of the contractual framework between you and us where applicable.

4. We may make changes to these terms

We may amend these terms from time to time. Every time you wish to use our site, please check these terms to ensure you understand the terms that apply at that time. These terms were most recently updated on 9 April 2026.

5. We may make changes to our site

We may update and change our site from time to time to reflect changes to our products, our users' needs, our legal requirements, and our business priorities.

6. We may suspend or withdraw our site

Our site is made available free of charge.

We do not guarantee that our site, or any content on it, will always be available or be uninterrupted. We may suspend, withdraw, restrict, or change all or any part of our site for business, legal, security, or operational reasons. We will try to give reasonable notice where it is practical to do so.

You are also responsible for ensuring that all persons who access our site through your internet connection are aware of these terms and any other applicable terms and conditions, and that they comply with them.

7. Research Preview

We may offer access to certain products, features, agents, integrations, or workflows on a research preview, alpha, beta, pilot, or early-access basis ("Research Preview").

Research Preview access may be offered free of charge during the applicable preview period unless we agree otherwise with you in writing.

Research Preview is provided without any service level agreement, support commitment, uptime commitment, availability commitment, or guaranteed feature continuity.

Features included in Research Preview may change, be limited, or be removed at any time. We may also modify eligibility criteria, usage limits, or access methods during the preview period.

We may discontinue or revoke Research Preview access on 30 days' notice, or immediately where necessary for legal, security, abuse-prevention, or operational reasons.

All Customer Data processed during the Research Preview is subject to our Data Processing Agreement and the same security, confidentiality, and data protection obligations that apply to our paid services.

Where we provide hosted data storage as part of the service, Customer Data is stored in an isolated dataset on Google Cloud Platform in the region selected by the customer. The customer retains full ownership of all data regardless of where it is stored. On termination or account deletion, data in hosted storage is deleted from active systems promptly, with complete removal from all underlying storage systems within 14 days. Customers may request data export or migration to their own infrastructure prior to termination.

8. Confidentiality

"Confidential Information" means all information provided by one party ("Disclosing Party") to the other ("Receiving Party") that is designated as confidential or that reasonably should be understood to be confidential given the nature of the information and the circumstances of disclosure. Confidential Information includes, without limitation, Customer Data, business plans, product roadmaps, pricing, technical specifications, and any non-public information relating to either party's business.

Each Receiving Party shall: (a) use Confidential Information solely for the purposes of the Agreement; (b) not disclose Confidential Information to any third party except to employees, contractors, and advisers who need to know and are bound by confidentiality obligations at least as restrictive as these; and (c) protect Confidential Information with at least the same degree of care it uses to protect its own confidential information, but in no event less than reasonable care.

Confidential Information does not include information that: (i) is or becomes publicly available through no fault of the Receiving Party; (ii) was known to the Receiving Party prior to disclosure; (iii) is independently developed without use of Confidential Information; or (iv) is rightfully received from a third party without restriction.

These confidentiality obligations survive termination of the Agreement for a period of three (3) years.

9. We may transfer this agreement to someone else

We may transfer our rights and obligations under these terms to another organisation. We will tell you in writing if this happens and will ensure that the transfer will not adversely affect your rights under the contract or in law.

10. You must keep your account details safe

If you choose, or are provided with, a user identification code, password, invite link, token, or any other security credential as part of our access procedures, you must treat it as confidential and must not disclose it to any third party.

We have the right to disable any user identification code, password, invite, or other access credential at any time if, in our reasonable opinion, you have failed to comply with any of the provisions of these terms or any other applicable agreement.

If you know or suspect that anyone other than you knows your user identification code or password, you must promptly notify us at [email protected].

11. How you may use material on our site

We are the owner or the licensee of all intellectual property rights in our site and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.

You may print off one copy, and may download extracts, of any page from our site for your internal business use and you may draw the attention of others within your organisation to content posted on our site.

You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences, code samples, prompts, workflows, or graphics separately from any accompanying text.

Our status, and that of any identified contributors, as the authors of content on our site must always be acknowledged except where the content is user-generated.

You must not use any part of the content on our site for commercial purposes without obtaining a licence to do so from us or our licensors.

If you print off, copy, download, share, or repost any part of our site in breach of these terms, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

12. No text or data mining, or web scraping

You must not conduct, facilitate, authorise, or permit any text or data mining or web scraping in relation to our site or any services provided via, or in relation to, our site unless we have expressly agreed otherwise in writing.

This includes using, or permitting or attempting the use of:

• any robot, bot, spider, scraper, crawler, automated browser, automated agent, or other automated device, program, tool, algorithm, code, process, or methodology to access, obtain, copy, monitor, or republish any portion of the site or any data, content, information, prompts, or services accessed through it; or
• any automated analytical technique aimed at analysing text or data in digital form to generate information including patterns, trends, or correlations.

This clause should be treated as an express reservation of our rights in this regard, including for the purposes of Article 4(3) of Directive (EU) 2019/790 where applicable.

This clause does not apply to the extent we are unable to exclude or limit such activity by contract under applicable law.

13. Do not rely on information on this site

The content on our site is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from taking, any action on the basis of the content on our site.

Although we make reasonable efforts to update the information on our site, we make no representations, warranties, or guarantees, whether express or implied, that the content on our site is accurate, complete, or up to date.

14. We are not responsible for websites we link to

Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only.

Such links should not be interpreted as approval by us of those linked websites or any information you may obtain from them.

We have no control over the contents of those sites or resources.

15. Our responsibility for loss or damage suffered by you

We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence, the negligence of our employees, agents, or subcontractors, and for fraud or fraudulent misrepresentation.

Different limitations and exclusions of liability will apply to liability arising as a result of the supply of any products or services to you. Those terms will be set out in the relevant customer agreement, including our Basic SaaS Terms, a Master Services Agreement, order form, or another written agreement signed between us.

Subject to the paragraph above, we exclude all implied conditions, warranties, representations, or other terms that may apply to our site or any content on it.

16. How we may use your personal information

We will only use your personal information as described in our Privacy Policy at https://segmentstream.ai/privacy and, where applicable, in the Data Processing Agreement at https://segmentstream.ai/dpa.

You are solely responsible for securing and backing up your content.

17. We are not responsible for viruses and you must not introduce them

We do not guarantee that our site will be secure or free from bugs or viruses.

You are responsible for configuring your information technology, computer programs, and platform to access our site. You should use your own virus protection software.

You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs, or other material that is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored, or any server, computer, or database connected to our site. You must not attack our site by means of a denial-of-service attack or a distributed denial-of-service attack. If you breach this provision, we may report the matter to the relevant law enforcement authorities and cooperate with them by disclosing your identity where we are lawfully permitted to do so.

18. Rules about linking to our site

You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it.

You must not establish a link in such a way as to suggest any form of association, approval, or endorsement on our part where none exists.

You must not establish a link to our site in any website that is not owned by you.

Our site must not be framed on any other site, nor may you create a link to any part of our site other than the home page, unless we agree otherwise in writing.

We reserve the right to withdraw linking permission without notice.

If you wish to link to or make any use of content on our site other than that set out above, please contact [email protected].

19. Which country's laws apply to any disputes?

If you are a business, these terms of use, their subject matter and formation, and any non-contractual disputes or claims, are governed by the laws of England and Wales.

We both agree to the exclusive jurisdiction of the courts of England and Wales.

20. Our trade marks are registered

SegmentStream is a trade mark of SegmentStream Ltd. You are not permitted to use it without our approval unless such use is expressly permitted by law.